Return and Refund
The objective of creating this page is to provide our users with complete peace of mind. The returning of the goods and services is one of the phases that neither of the parties involved in a deal would ever like. We could never imagine ending a beautiful relationship with a valuable customer like you under any circumstances, as we value our customer’s interests more than anything else.
The following RULES apply to Return and Refund Policy:
- Wrong product delivered by Elecious to the customer: The customer needs to raise the request within 24 hours of the delivery time. We will reverse pickup of the item and will ship a replacement immediately or will initiate a refund as per the customer’s Interests but shall not be liable for payment of any interest thereon.
- Missing products from the order: The customer needs to raise the request within 24 hours of the time of delivery. We will ship the missing part of the order at the earliest after confirming the same with our operations team and order packing scans.
- Customer refuses to accept the order at the time of delivery: A refund of the order will be processed after deducting a conveyance fee (min Rs.40).
- Incorrect delivery address/contact number: The customer is expected to provide the correct shipping address and contact number at the time of checkout. If he/she enters the wrong shipping address or contact number at the time of checkout, two cases may arise:
- Order is delivered to the wrong person: In such a case, Elecious is not liable to issue any refund to the customer.
- Order is returned back to us: If the shipment is returned back to our warehouse due to incorrect details, we will issue a refund after deducting a conveyance fee (minimum Rs.100, or more depending upon the order).
- Wrong item ordered by customer: We urge our customers to properly review the order before completing the transaction, as we do not accept returns due to the consumable and body application nature of the product. This is to ensure the products delivered to our customers are of high quality.
- All returned product(s) should be unused and should be sent back along with the original box to the address conveyed by the Customer Service Team.
- The refund/replacement process for any case will be initiated once we have received the product(s). Refund will be credited to the same account by which payment was done.
- It may take 5-7 working days from the refund initiated date to reflect the refunded amount in your statement.
- Images display along with Products are only for general information purposes and can slightly differ from actual products in physical aspects such as size and color as the Natural items do not follow the same consistency every time.
In case of any other query, please feel free to Contact Us